AirAsia was named the world’s leading low-cost airline for the sixth year at the World Travel Awards (WTA) Grand Final.
AirAsia topped the category after receiving the most votes from travelers and industry executives, besting other low-cost airline brands like Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, and fastjet.
The airline also took home the award for world’s leading low-cost airline cabin crew for the second time in a row, beating Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, fastjet, Kulula and Mango.
AirAsia Group Head of Cabin Crew Suhaila Hassan and AirAsia Group Head of Communications Audrey Progastama Petriny accepted the awards on behalf of the company at a gala ceremony held recently at Pátio da Galé in Lisbon, Portugal.
AirAsia Deputy Group CEO (Airlines) Bo Lingam thanked everyone who voted for them. “Over the past year, we worked hard to improve customer experience to make travel more convenient and fun, and it’s incredibly rewarding to see our work pay off like this. We also came up with a slew of digital initiatives like the Fast Airport Clearance Experience System (FACES) facial recognition boarding system and Freedom Flyer Program, and our Customer Happiness team made sure we continue to improve on our ability to serve and amaze our guests, who demand frictionless, responsive customer support at a touch of the button, and we are working hard to deliver that.
“And we remain guest-obsessed as we evolve from an airline into a travel technology company. Our guests will always be at the core of everything we do, and we believe the various travel and lifestyle ventures we are working on now - from deals and e-commerce to fintech and logistics - will only serve to further enhance the overall AirAsia experience for them.”
Meanwhile, AirAsia Group Head of Cabin Crew Suhaila Hassan, who has been with AirAsia for 22 years, said she joined as one of the first cabin crew hired. “We were small then, with only 30 cabin crew and two planes operating domestic Malaysian routes. Since then, the company has grown, and so has our family. We now have more than 5,900 cabin crew from all over the world, including Australia, Brazil, Zambia and the US. It’s amazing to see how far we’ve come, but what is truly incredible is despite this rapid growth, we have maintained the same passion for service, and we are thrilled and humbled that our guests and our peers feel the same way too.”
The World Travel Awards is one of the most prestigious, comprehensive and sought-after awards programs in the global and tourism industry. Established in 1993 to acknowledge, reward and celebrate excellence across key sectors of travel, tourism and hospitality industries, the World Travel Awards brand is now recognized globally as the ultimate hallmark of industry excellence.